Saudi healthcare entities, leaders claim top honors at London customer experience awards

RIYADH: Saudi Arabia’s healthcare sector won 36 gold, silver and bronze awards at the International Customer Experience Awards 2026 in London, including 29 awards secured by Health Holding Company and its affiliated health clusters, in recognition of efforts to improve service quality and the beneficiary experience.

Riyadh First Health Cluster led participating healthcare entities with 11 awards, followed by Madinah Health Cluster and Eastern Health Cluster with six awards each. Al-Ahsa Health Cluster received five awards, while Najran Health Cluster won a silver award for Best Patient Experience in the category for organizations with more than 5,000 employees.

The Ministry of Health’s branch in Najran Region secured four awards, including one gold and three bronze medals.